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Office Location
Visit us for in-person consultations
Lahore, Punjab, Pakistan
Business Hours
24/7 NOC Support Available
Mon - Fri: 9:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
Emergency support: 24/7
Frequently Asked Questions
Common questions about our enterprise ISP solutions and services
Deployment time varies based on the complexity and scope of your project. For standard MikroTik configurations, we typically complete setup within 2-3 business days. Fiber optic network installations with Huawei OLT systems may take 1-2 weeks depending on infrastructure requirements. Enterprise-grade solutions with custom NMS implementations can take 2-4 weeks. We provide detailed project timelines during our initial consultation.
We offer 24/7 Network Operations Center (NOC) support for all enterprise clients with guaranteed SLAs. Our standard business hours are Monday-Friday 9:00 AM - 6:00 PM and Saturday 10:00 AM - 4:00 PM. For critical issues, we guarantee response times of 15 minutes for Tier 1 emergencies, 2 hours for Tier 2 issues, and 24 hours for general inquiries. Emergency support is available around the clock via WhatsApp and our dedicated support hotline.
We offer flexible billing options tailored to enterprise needs. Monthly billing is standard for ongoing ISP services and support contracts. One-time setup fees apply for initial configurations and installations. We accept bank transfers, online payments, and can arrange quarterly or annual billing for larger contracts with discounts. All enterprise clients receive detailed invoices with service breakdowns. Custom payment terms can be negotiated for long-term partnerships and bulk deployments.